Privacy Policy

1. Information We Collect

Information You Provide

When you create an account and use ClavisPrep, we collect information you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (grade level, school, academic interests)
• College application materials (essays, activity descriptions)
• Academic information (GPA, test scores, coursework)
• Payment information (processed securely through our payment processor)
• Communications with us (support inquiries, feedback)

Information Collected Automatically

When you use ClavisPrep, we automatically collect certain information, including:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log data (access times, error logs)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your account
• Personalize your experience and provide tailored recommendations
• Process payments and subscriptions
• Send you service updates, newsletters, and promotional materials (with your consent)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer support. These providers have access to your information only to perform specific tasks and are obligated to protect your data.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ClavisPrep, our users, or others.

Business Transfers

If ClavisPrep is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information with your explicit consent, such as when you choose to share your profile or application materials with colleges or counselors.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Correction

You can access and update most of your personal information by logging into your account. If you need assistance, contact us at privacy@clavisprep.com.

Data Deletion

You may request deletion of your account and personal information at any time. We will delete your data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by updating your account preferences. You will continue to receive transactional emails related to your account and services.

Cookies and Tracking

Most web browsers are set to accept cookies by default. You can configure your browser to refuse cookies or alert you when cookies are being sent. Note that some features of ClavisPrep may not function properly without cookies.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

6. Children's Privacy

ClavisPrep is designed for students aged 13 and older. We comply with the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

For users aged 13-17, we encourage parents and guardians to be involved in their child's use of ClavisPrep and to review this Privacy Policy with them.

7. International Data Transfers

ClavisPrep is based in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using ClavisPrep, you consent to the transfer of your information to the United States and other countries where we operate.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information after account deletion for legitimate business purposes or as required by law, such as:

• Completing transactions or fulfilling contracts
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Fraud prevention and security

9. Third-Party Links and Services

ClavisPrep may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of ClavisPrep after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: